My Yelp response
Wowzer let me start again by apologizing for everything not meeting your expectation.
We arrived dealt with one woman I assume Mesha?
We walked the job site and pointed out a few permanent stains.
I didn't micro inspect all the areas nor was I asked about a few orange drink stain in some of the rooms.
We set by vacuuming the 8 rooms hall steps bath and walk in closet.
We pre sprayed all the carpet with flex with citrus by bridge point booster it with citrus booster by
chemspec.
After we
CRB'd or scrubbed the entire carpet. Followed by steam cleaning all the areas with 220 degree steam using a 25k truck mount.
We started upstairs where the non air conditioned part of the house was 87 degrees it was about a 100 outside that day.
We dropped our 6 fans through out to dry the carpet as fast as possible.
The second lady who didn't talk to us much except to try and make sure we didn't let in any killer lizards approached us after looking around and noticing some of the stain were still there said "you guys cleaned the carpet and nothing came out??
We were kind of put back because as we were cleaning there was a noticeable improvement to the carpet wall to wall.
At that point I walked around cut a few hair dye stains out and treated all the remaining stains with stain magic at no charge I used about $15.00 worth of product.
I then walked up to the First Lady we had sign the contract and told her what we did and said " let it dry if there's any problem please give us a call."
I tell all customers 2 things the hard surfaces are slippery No Ice Skating. And if you see anything your not happy about when it dries call me.
Needless to say one of the ladies went on Yelp gave us a 1 star review saying we promised every stain out and got no stains out we just spread them around.
I called no answer message on Yelp and texted.
I got a few Yelp and text response saying they wouldn't allow us back and we're going to use somebody else.
Here is my text conversation with Mesha
Me
It sam the carpet guy I'm sorry the carpet don't look good still I can bring a rotary extractor and try flushing the carpet out preferably early before it gets to hot.
I can bring dye stain remover for the orange stains. Usually red orange and ink is extra spotting and costs more. But I'm willing to work on the stains at no charge.
I did try some stain remover some times you need to use a iron that helps.
Mesha
No thank you... I have someone else doing it
Me
Would you be willing to remove the review if I refunded all your money? If not I understand.
Mesha
Review will be removed as soon as refund is received. Please mail to address on file
We mailed her a check on Thursday
I would be frustrated to they rented the house as is from the landlord and are trying to start a home business. I do believe if given the opportunity I could've improved some areas would it have been enough?
Will never know.