Dolly Llama
Number 5
right
but they haven't been able to resolve the problem after three attempts and over 6 months of losing money
Falls back on Butler now as I see it
Get Mark going and they can deal with GM
..L.T.A.
This is the end....
- Thread starter Mikey P
- Start date
right
but they haven't been able to resolve the problem after three attempts and over 6 months of losing money
Falls back on Butler now as I see it
Get Mark going and they can deal with GM
..L.T.A.
I agree. I have no clue why Butler hasn't sent Mark a lender until this problem has been fixed. I understand that Mark has money tied up in this exact once with the wrap, the pimpin rims, etc, so I know this exact one needs to be fixed. I just think Butler shouldn't have been hiding behind their office phone. After all the business mark has brought in for them from other carpet cleaners and especially himself...I'm really disappointed in not seeing Butler taking more action in this. Even if they can't say anything to GM...At least give him a lender unit so he can get to work. I know they've got one. They love to brag about how many units they have just sitting on their lot with their droyd pictures
Jim Martin
Supportive Member
agree...he is exhausting way to much time and energy on this.......I would have it dropped off at Butlers front door step......and refuse to make another payment until it was 100% right....
Mark Saiger
Mr Happy!
They replaced it once...but then used the previous new one again with the 3rd (this time complete) Transmission and Torque Converter....but I still haven't ruled it out...
If could just get them dumb apples to even crawl under it and look or put the ear buds on it...
Local Dealer is total crap!
Mark Saiger
Mr Happy!
It's being considered....but also, if it is fixable, finding a more local dealership with some mechanics that want to work or figure it out is what I have been searching for...
Problem is also the Regional Rep isn't jumping to get it fixed....so I might have to go to a different region....thinking Massachusetts might be far enough.....
steve_64
Member
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Saiger" data-source="post: 4559938" class="bbCodeBlock bbCodeBlock--expandable bbCodeBlock--quote js-expandWatch">I was thinking driving there and see if it makes it. But again more time and effort loss on your part.
I'd talk to a lawyer. Actually surprised you haven't yet. That gets those reps motivated on both parties involved.
KevinD
Member
Saiger" data-source="post: 4559938" class="bbCodeBlock bbCodeBlock--expandable bbCodeBlock--quote js-expandWatch">
I think I probably would have shipped it back to Butler by now and let them deal with probably much larger and more qualified GM repair shops in Massachusetts than you are dealing with.
You probably have already thought of this but what about asking Butler for a buyback of that unit against a new one because are you ever going to have 100% faith in this truck???
All of us need to get on Butler Systems FB page and let them know the world is watching. Send them a private message. I did last night. This is rediculous at this point. I’m having Amtex flashbacks, which eventually the manufacturer took it back and fixed everything.
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steve_64
Member
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And it's not always who you buy something from that is held liable of a defect.
Even the big box stores sell items that you can't take back to them. They put it on the manufacturer of the product.
Maybe that's changed now but I've been through that in the past.
Even the big box stores sell items that you can't take back to them. They put it on the manufacturer of the product.
Maybe that's changed now but I've been through that in the past.
bob vawter
Grassy Knoller
jus because a new flex plate was installed doesn't mean that one of the five boltholes in the crankshaft is not stripped...something that could easily be over looked....
being on an inclined could easily bring that fallen out bolt closer in proximity to the spinning flexplate
Mark Saiger
Mr Happy!
They broke the bolts off the exhaust manifolds during the last attempted repair....so I am not doubting this as a potential cause also...
Breaking bolts off a brand new vehicle exhaust manifold has be skeptical off all the service so far done.
Mark Saiger
Mr Happy!
How did this thread become all about Mark's Butler? I want to hear more about Mikey's problems.
I was influenced by Chavez
@Desk Jockey
FredC
Village Idiot
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Well.... I read the warranty book so I'll pass
https://www.butlersystem.com/tl_fil...0_year_warranty/butler_warranty_book_1017.pdf
13. NEW VEHICLES: The Butler Corporation is not a vehicle manufacturer’s “franchised dealership.” The Butler Corporation honors its own warranties as outlined in this Warranty Booklet. These warranties are not extended, or intended or implied for use on any part and/or labor cost related to the vehicle. The vehicle warranty fulfillment is the responsibility, solely, of the vehicle manufacturer and/or the “franchised dealership,” whether you have arranged for a new vehicle from our stock of “franchised dealership” vehicles or have supplied your own vehicle. The new vehicle warranty and the vehicle owner’s manual provided by the vehicle’s manufacturer contain specific information regarding your vehicle’s warranty coverage. We recommend that you familiarize yourself with its contents.
It sucks and I'm sure that many think Butler should step in because it is Mark and it appears they left a guy out in the cold that has done a lot for them but in the end it is a GM warranty issue. They may very well be using leverage they have, if any, as a fleet purchaser to get Mark better help. IDK.
Ouch. Go reading! It still doesn’t look good on Butler to sell a new faulty vehicle and leave the customer to deal with it. At some point you need to cut your losses and step up and take care of your customer. But I guess everyone is protected from being responsible due to fine print.
FredC
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There would not be a customer left high and dry if it weren't for some asshattery on GM's part.
It isn't really fine print on butler's part either. Why would they duplicate the manufacturer's warranty? The guys that have the tools, systems, locations, and knowledge in place to get problems taken care of efficiently.
Why should Butler be expected to take a loss because some guys at a dealership in MN can't get their shit together and fix a flexplate/starter issue?
Lee Stockwell
FOJL
They are married at this point...
FredC
Village Idiot
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How are they anything but innocent? They don't design or manufacture GM drivelines and to my knowledge don't touch the transmission when putting one together. Getting the truck from Butler is an option that simplifies the transaction. One that doesn't change their very plain language warranty that says if your GM vehicle is fd up GMs warranty will fix it. Which is exactly what GMs warranty states.
and that is how it should work. The failure here is with GMs warranty service.
Cleanworks
Moderator
I think everyone feels that Butler should replace Marks unit and deal with GM themselves and while that might be a good customer relations move in one way, it also sets a precedent for all of their other customers. Anyone who has something go wrong with their vehicle, will now be going to Butler and demanding satisfaction instead of dealing with the GM dealership. Their warranty clearly spells out the conditions. Instead of writing to Butler, you should all be writing to GM and letting them know how this may influence your future purchasing decisions.
No one likes to see a guy like Mark get the three “D’s”.
Deny, defend, delay.
Hoping the best outcome for you. Just a crapy situation.
Deny, defend, delay.
Hoping the best outcome for you. Just a crapy situation.
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Lee Stockwell
FOJL
Drive it till she blows.
Mikey P
Administrator
and then be out of a van at the begging of his busy season..
If I were Mark I'd have his buddy Gus fix it and be talking to a lawyer about the warranty.
He does not have time to dick around at this point.
But from what we’ve read, all Butler has done was just make a phone call. Sometimes you need to do more than the fine print shows to show outstanding customer service. GM is definitely the one to blame, but Butler knew this and should have an alternative to GM’s shady business practices after their actions in the past
FredC
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Again, other than you feel it would show great customer service, why should Butler take a loss on this? It is unreasonable to think they would. There is a b2b warranty in place on this vehicle provided by GM. GM provides for additional recourse*** and there may be state laws like lemon that come into play. None of which have anything to do Butler other than Mark chose to purchase the vehicle through them for convenience. The plain language warranty agreement that Mark entered into states who handles what very clearly.
Where is the "fine print"? I was actually shocked at how short and easy to read the warranty is:
https://www.butlersystem.com/tl_fil...0_year_warranty/butler_warranty_book_1017.pdf
What is GMs shady business practice here? I just see incompetence but I haven't been following closely.
**you may actually have certain obligations here
FredC
Village Idiot
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Surely there is an inspection plate on this transmission (or starter removal)
should be able to at least verify/document the issue without the potential of voiding anything
should be able to at least verify/document the issue without the potential of voiding anything
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Shady practices, in how famous they’ve been on the news media ever since the government bought them out. And their massive recalls that were ignored.
