Typically Larry, you're ignoring the main point.
Which is- over use of over bearing fragrances in your products and not providing an alternative. Now, I am sure that there's plenty of cleaners that like it, which is great. Many don't. Evidently you choose to ignore that segment of the market, which may be a fine business decision.
Not unlike ignoring the complaints about mixing inconsistencies (search under "Jim" which was one of your products' main advocates) and service quality (search for having to call back to remind of orders made) which again, evidently, is a business decision on your part.
Carry on.
Stain solve was just an attitude example which lately, if I recall correctly, you suggested for latex paint remover (rubbing alcohol will do just as well and the smell will dissipate in minutes). And yes, at times these products are necessary and the client can be presented with the choice. As for ink removal there are better options that seem to be as effective yet not as "smelly", do not take "forever" to dissipate and are less likely to leave a halo.
But what do I know, I may just be a janitor?