WillS
Supportive Member
Ok so what do we do now?
After being open almost 2 years, this is our first experience with this.
Lady calls us on 11/19/14 for a cleaning in a nice area of Vegas. We perform the cleaning on 11/22/14. Total $475. Customer writes a check, I have a note from the tech saying the customer asked for the check to be held til Wed. (11/26/14). I spoke to the tech, who says she seemed like a nice lady in her 60's, just wanted us to deposit the check in a few days. I deposited the check the same day she wrote it, didn't wait til Wed.
Just received a return check notice "Unable to Find Account" from US Bank. Called US Bank, gave them her account number on the check, they said no such account, check is fraud. I didn't notice the check bounce out of the account, but wasn't paying attention as much because of how f'in busy we were the last 2 weeks.
(We tried calling, "phone is not taking calls at the moment").
What now?
1. Go to her house and see what the hell? (Guessing she may have moved out already but the guys said all her furniture was in the house, she didn't want anything moved, we even cleaned chairs for her)
2. Search Property Assessor Records - find the owner and call them? Maybe a lien? Is it worth it for $475?
3. US Bank said there is really nothing we can do about reporting the check as fraud. But I think fraud or theft is $2,500 or more in Nevada.. so can't report it to police.
4. Just shit out of luck?
After being open almost 2 years, this is our first experience with this.
Lady calls us on 11/19/14 for a cleaning in a nice area of Vegas. We perform the cleaning on 11/22/14. Total $475. Customer writes a check, I have a note from the tech saying the customer asked for the check to be held til Wed. (11/26/14). I spoke to the tech, who says she seemed like a nice lady in her 60's, just wanted us to deposit the check in a few days. I deposited the check the same day she wrote it, didn't wait til Wed.
Just received a return check notice "Unable to Find Account" from US Bank. Called US Bank, gave them her account number on the check, they said no such account, check is fraud. I didn't notice the check bounce out of the account, but wasn't paying attention as much because of how f'in busy we were the last 2 weeks.
(We tried calling, "phone is not taking calls at the moment").
What now?
1. Go to her house and see what the hell? (Guessing she may have moved out already but the guys said all her furniture was in the house, she didn't want anything moved, we even cleaned chairs for her)
2. Search Property Assessor Records - find the owner and call them? Maybe a lien? Is it worth it for $475?
3. US Bank said there is really nothing we can do about reporting the check as fraud. But I think fraud or theft is $2,500 or more in Nevada.. so can't report it to police.
4. Just shit out of luck?