Super Agents Super Agents Super Agents....Full Circle.

Discussion in 'Lets talk Business!' started by Mikey P, Jan 3, 2017.

  1. Mikey P
    Mikey P

    Administrator

    Joined:
    Oct 6, 2006
    Messages:
    67,542
    Location:
    The High Chapperal
    Name:
    Mike Pay-oh-tay
    Joe Monster may not want to talk about this but lets discus what you liked and did not like about the old CTI Full Circle service so Joe can possibly learn from it.
    jkowalski likes this.
  2. Mikey P
    Mikey P

    Administrator

    Joined:
    Oct 6, 2006
    Messages:
    67,542
    Location:
    The High Chapperal
    Name:
    Mike Pay-oh-tay
    Things I liked..

    • Lupe
    • Cheaper than live phone staff
    • Early on the "girls" went out with real cleaners to learn the lingo
    • It was nice if you got a "girl" who lasted more than a few months and really learned all your area's idiosyncrasies
    • Reminder calls
    • Rarely had to call me to figure things out as management knew my biz

    Things I didn't..
    • Retraining new hires every two months or so
    • Scheduling mistakes that wasted severe driving time
    • Having to explain huge price discrepancy quotes to customers. I was convinced new hires were quoting company prices from a coupon company at times
    • Being put on hold and or dropped and not called back complaints
    • Hearing how a MB member was stalking a "Girl"...
  3. Connor
    Connor

    Member

    Joined:
    May 27, 2011
    Messages:
    3,346
    Name:
    Connor
    Who was it that was allegedly stalking?
  4. Papa John
    Papa John

    Lifetime Supportive Member

    Joined:
    Aug 19, 2013
    Messages:
    2,367
    Location:
    San Francisco, CA.
    Name:
    John Stewart
    The reason I left Full circle was that their business model worked against my business needs.
    Full circle seemed to be driven by increasing billable minutes which worked against my need for profit.
    Many of the bookings they made later cancelled- giving me a net loss.
    After a deep investigation I discovered it was more profitable to miss the calls that didn't go to our Voice mail instead of feeding Full circle..

    If Super Agents doesn't work out I already have a back up plan-- which I hope I will never have to use..
    But so far I'm pleased.

    Read my: "so Warning or No Warning" topic to see why I went with Super Agents.
    jkowalski likes this.
  5. TomKing
    TomKing

    Supportive Member

    Joined:
    Sep 18, 2012
    Messages:
    1,085
    Location:
    Indianapolis
    Name:
    Tom
    The cost is $2500 per month. That's $15 per hour without burden. You might as well hire you own csr. You will get more.

    $1000 for the 1-2 truckers is a steal. I would do that if I was starting out. I wish that was available 9 years ago.
    Mikey P likes this.
  6. Nomad74
    Nomad74

    Supportive Member

    Joined:
    Feb 4, 2016
    Messages:
    2,192
    Location:
    Redding
    Name:
    Damon
    Wow, I have it pretty good. I guess I shouldn't complain about the girl I use to answer my phones and schedule my work. She also runs my website and all my SEO stuff. She's a shut-in but I take her out for pancakes at IHOP a lot.
    Bruce Humphrey likes this.
  7. Desk Jockey
    Desk Jockey

    Rico

    Joined:
    Oct 9, 2006
    Messages:
    53,675
    Location:
    a planet far far away
    Name:
    I am MIGHTY!
    :shifty:

    Not me...I only stalk Auto. :redface:

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