I have a redo today (of course can only get in at 5 pm...blah, blah, blah....)
Told the clients (with 4 cocker spaniels and 1 lab) that there is no way any regular carpet cleaning is going to get all this out and recommend replacing the 18 year old modular home carpet on top of particle board.
Well...she shook her head up and down indicting they understood and we proceeded with topical treatments and cleaning.
She WAS NOT concerned about the odor but more about stains
Well, got the call late Thursday night as they were blotting up Dog piss with a paper towel


They said some dirt still came out.
Told them I am sure there is soils in the pad and below due to the age of the carpet....but really....not concerned that we just got done cleaning the carpet a week ago and the dogs are pissing all over the place!
The husband called this time and indicated they were concerned about the cleaning. Would like us there Saturday morning because they are always babysitting the grandkids....
Well, we were not available, so we are going in today (Monday) after the grandkids leave at 5 pm to REDO the carpets and try to make them shake their heads in understanding that constant dog whiz on the carpets is going to cause problems!