AJ RUIZ;
I just saw this thread.
I did not receive your PM on this board.
Well I hate to be another complainer but I just ordered from Cobb for the first time a few weeks ago. I read about them here on the site but did not run across this post. I was looking into marble polishing and saw some of Larry’s post and he seem to know a bit. I called and he or one of his reps ( I am not sure) was very helpful. I got quoted $375.00 on a set of 20” in stock monkey pads with a set of free smaller pads. I kept telling him I preferred the 7” pads for the smaller free set and he told me that he thought he had the 7” but maybe the 5” instead. Ok but kept insinuating he may have the 7” to which I told him is was what I needed. I gave them CC number and placed the order. I would have usually got these from my reg. supplier
Superior but cobb had the pads for 25 bucks cheaper and included a free set of smaller pads so I figured why not give them a try (sorry
Superior you guys are great, next time). Well about 2 hrs later when I am at a jobsite I get a call from cobb telling me they made a mistake and he gave me the price for a set of 17” monkey pads and the 20” set was actually 400.00. I was kind of pist because I told him several times I needed the 20” set. I did not have the time to deal with new price at the time; I needed the pads for the following week for a job and didn’t have anymore time to deal with shopping around for the pads especially since I thought I had already handled it. I told him fine but I need them for next week I placed order on a wed. And was told to expect the pads by tues of the next week as well as a set of 7” smaller pads. That all being handled and him offering a sample of prespray I was cool.
Well come thurs of the following week I still have no pads? I called and was told the pads were back ordered an they would be in on fri. I asked why if I was told the pads where in stock. I forget what excuse they gave but he said if they came in on fri he would ship them. Well fri came and I go a call that it would cost 100.00 to ship over night, I asked him are asking me if I am going to pay 100.00 for shipping, I hope not. He got a bit quite as if he realized how stupid the question sounded. So bottom line I explained that this was no longer a sale for profit but a customer satisfaction and first impression of his business sale/issue. Well he offered to give me the pads and the 5” set of free pads (7” pads he does not have, He should have known that no 7” pads available on day one) and that he would pay for shipping. Ok what else can I do at this point I will look forward to my pads and I will reschedule my work for next week. I just checked my CC statement they billed 420.00 so if the pads were 400.00 why the 20.00. Prob shipping I guess, so much for free shipping.
First a little background on some of the factors currently influencing our industry.
1. Several important national vendors are unable to ship us products at this time.
[Unsmoke cannot ship Microban X-580 for an undetermined amount of time.]
[d-Limonene (orange solvent) is on "allocation", and has tripled in price if you can get it.]
[Major Airmover mfg. has motor delay for 4 weeks]
2. Other vendors have been very slow to ship products, usually due to financial concerns.
[Witness the loss of several TM vendors in the last year.]
[Fragrance manufacturers have been very slow to ship product]
3. We stock several thousand items in our 45,000' warehouse,
and there will inevitably be some out-of-stock items.
I do not know the actual cause of the Monkey Pad delay (Innovative slow shipment)
Now, on your question of the free 5" pads with the Monkey Pads.
95% of our "Monkey Pad" customers use the 17" size.
That is "no excuse" for our mistake concerning the size you wanted.
The account rep (Jerry) was in error here.
5" pads are the
only ones available in the promotion (no longer valid).
We have always had the 7" pads, but they were never included in the promo.
I will refund the $20 you were charged for shipping
(accounting error, credited 4/20/11).
Hopefully, the PowerMax will work well for you,
and we can earn your trust back.
Larry
