Bryce C
DFW
A customer found us that has chemical sensitivity. She asked if we could clean her carpets and upholstery using 100% natural chemistry. Then she proceeded to tell me that she has wall to wall wool carpeting with organic padding underneath. I said sure no problem, you found the right people.
It was a $600 job we priced well. I informed her up front we'd have limited capabilities with spot and stain removal using natural methods but we'll give it our best shot. She was happy with it all. Turned out great too.
I don't advertise natural cleaning because we don't solely use natural cleaners, actually we use them very little compared to more effective stuff we have. I've also found that some people are triggered by the idea of natural and organic stuff. So we elude to it with the wording on our website and other platforms, our logo points to it too. People who want it find us. How do you guys handle these kind of requests when you get them? Tell em to piss off, lie to them and use synthetic chemicals, or go for it like we do with truly natural cleaning agents like Carpet Details with peroxide as a spotter?View attachment 127803
It was a $600 job we priced well. I informed her up front we'd have limited capabilities with spot and stain removal using natural methods but we'll give it our best shot. She was happy with it all. Turned out great too.
I don't advertise natural cleaning because we don't solely use natural cleaners, actually we use them very little compared to more effective stuff we have. I've also found that some people are triggered by the idea of natural and organic stuff. So we elude to it with the wording on our website and other platforms, our logo points to it too. People who want it find us. How do you guys handle these kind of requests when you get them? Tell em to piss off, lie to them and use synthetic chemicals, or go for it like we do with truly natural cleaning agents like Carpet Details with peroxide as a spotter?View attachment 127803