I am surprised that Fred has not commented yet. He is always so fun, when ripping website apart. I speak from experience.
I've been busy.........
to be fair I just ripped on a squeeze page...if I was to rip your site apart I would just send Howie a critique and hope it trickled down to all the people that have your exact same site more or less........
but...
Shane that really really sucks! First as fence/coup (rip) said you didn't design anything...you slapped some shit into a theme. A theme that is pretty piss poor for your niche.
Like others said auto play vids are one of the most f'n annoying things on the web..............especially since the music is annoying....if you are going to have an autoplay vid at least hire a voice over talent...think radio commercial
Everything is too big and blocky...this is a common problem with most responsive themes out there...of course constraints can be applied
BUT
many factors on the site indicate that you have no knowledge of html/css/php ...do your customers? NO...but they know your site looks like shit.
any real content is way below the fold...............mistake...
stock images are poorly chosen
you have no empathy for epileptics......
I could go on and on but there is really no amount of advice I could give that can fix that....leave it up and create a site with a more appropriate theme.....and get feedback BEFORE it is live