Mikey P
Administrator
looks the same to me but who knows, there could be a few more or less strands
My Sapphire tool
- Thread starter Ralph Pastorelli
- Start date
Ray Burnfield
Supportive Member
I guess I can send the spare that we were saving for Mike back for credit.
If you have an item that regularly breaks down, why don't YOU get a couple of spares in advance??
Then you should not have a problem if something packs up.
I always have several upholstery tools in my van, plus other spare parts that I've carried for years, just in case.
Granted, these are all small items kept in a small secure box, but they've saved my bacon more than once.
When you live a thousand or more miles from a distributor, you must think in advance for what may happen.
We cannot get a guaranteed overnight service from our nearest distributor/supplier, usually 2-3 days minimum.
Some times, when we're really unlucky, parts need to be ordered from the 'states.
Many times this will come with their next order, (to save on shipping
).
Then you should not have a problem if something packs up.
I always have several upholstery tools in my van, plus other spare parts that I've carried for years, just in case.
Granted, these are all small items kept in a small secure box, but they've saved my bacon more than once.
When you live a thousand or more miles from a distributor, you must think in advance for what may happen.
We cannot get a guaranteed overnight service from our nearest distributor/supplier, usually 2-3 days minimum.
Some times, when we're really unlucky, parts need to be ordered from the 'states.
Many times this will come with their next order, (to save on shipping
).
Mikey P
Administrator
Ralph Pastorelli
Member
Mikey P
Administrator
Ralph, there are three or more vendors here who could have sent you a new hose overnight.
Dangerkitty, Pemberton, Ray, maybe even Olsen..
Sapphire has these distributors in place for that very reason. They do not sell direct, nor do they monitor every thread on the internet.
I find it hilarious that Mytee tried to meddle their way into the big boy's arena by sending you their dangerous piece of junk. Send that cheese slicer back asap before your techs ruin a $5000 sofa with it. Hell, even a $150 office chair for that matter. I've seen many of those tools now, some sent to high profile dealers and cleaners for shilling proposes, tools that you'd think would have been checked for perfection..
All unusable.
Mytee will never learn. In their quest to become the low cost hero, they're going to ruin the reputation of ignorant rookies. Just imagine if a guy with just a few Angie's or Yelp's had a customer log in and rip him apart for ruining their upholstery.. It would cause irreparable damage to their young business reputation.
John may think he's being cute by ripping off designs... If you ask me he's being negligent and grossly irresponsible with his intent and his crappy production and ridiculous RnD department.
I'm a bit surprised a veteran like you didn't know better.
Let me know if you'd like me to step in and get your hose issue resolved
I'll insist that you buy two though.
You hang out on those rookie forums and this is what happens.
Dangerkitty, Pemberton, Ray, maybe even Olsen..
Sapphire has these distributors in place for that very reason. They do not sell direct, nor do they monitor every thread on the internet.
I find it hilarious that Mytee tried to meddle their way into the big boy's arena by sending you their dangerous piece of junk. Send that cheese slicer back asap before your techs ruin a $5000 sofa with it. Hell, even a $150 office chair for that matter. I've seen many of those tools now, some sent to high profile dealers and cleaners for shilling proposes, tools that you'd think would have been checked for perfection..
All unusable.
Mytee will never learn. In their quest to become the low cost hero, they're going to ruin the reputation of ignorant rookies. Just imagine if a guy with just a few Angie's or Yelp's had a customer log in and rip him apart for ruining their upholstery.. It would cause irreparable damage to their young business reputation.
John may think he's being cute by ripping off designs... If you ask me he's being negligent and grossly irresponsible with his intent and his crappy production and ridiculous RnD department.
I'm a bit surprised a veteran like you didn't know better.
Let me know if you'd like me to step in and get your hose issue resolved
I'll insist that you buy two though.
You hang out on those rookie forums and this is what happens.
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Ray Burnfield
Supportive Member
$150 for you plus shipping!
Mikey P
Administrator
Ill give you $40
And you can deliver it.
And you can deliver it.
ronbeatty
Member
This thread has a lot of revealed a lot of dynamics between cleaners, distributors and manufacturers. As business owners it is in our best interest to choose the people we do business with based on the service they provide to us, much the same way as our customers choose us for the level of service we provide. Over the course of 40 years, I have had manufacturers and distributors who have failed to stand behind a product. It is my responsibility to find quality suppliers who stand behind there product. The free market will determine who wins and loses in this game.
Dennis Bruders
Supportive Member
I am sorry I did not chime in earlier, when I first saw the thread it appeared that several distributors had jumped in and had the part in stock.
Lee Stockwell
FOJL
Kleenrite was first with the qc used as a swivel inside their upholstery tool. Had a few but no failures with the ss braided line.
Desk Jockey
Member
I never had many break either. The problem with that tool was once you had it apart it was never quite as good as it was before even with a new cap and gasket. I really used to love that tool. Now it seems awkward.
I loved the PC tool and Drimaster also. Those designs seems to have held up better than the Kleenrite.
I loved the PC tool and Drimaster also. Those designs seems to have held up better than the Kleenrite.
Lee Stockwell
FOJL
So...did you lose parts putting it back together?
Desk Jockey
Member
No but there was a lot of corrosion of the aluminum. I even had some where the screw holes dissolved down so far I couldn't use a screw back in them. One corroded so bad it left a hole all the way through. I would just buy another when they got bad. I must have went through half a dozen or more of them in the years I used them.
I was so excited when Prochem came out with their Stainless upholstery tool where the valve was on the outside not in the cleaning chamber. Then used the Drimaster for years until the Sapphire tool came out.
The rest is rock & roll history!
Lee Stockwell
FOJL
Similar experience with the aluminum cover and screws, replaced a few.
Funny thing is: NOBODY ever complains about the PLASTIC parts of that tool, after 35+ years. Thus I think the Sapphire tool will stand the test of time.
I feel bad for the guys who would be so helpless as to wait so long to get a repair. My little Parker store would make that hose up in just a few minutes. Likewise several of the better NAPA stores in my backwater area of Kentucky.
Funny thing is: NOBODY ever complains about the PLASTIC parts of that tool, after 35+ years. Thus I think the Sapphire tool will stand the test of time.
I feel bad for the guys who would be so helpless as to wait so long to get a repair. My little Parker store would make that hose up in just a few minutes. Likewise several of the better NAPA stores in my backwater area of Kentucky.
billyeadon
Supportive Member
Ralph,
If you want to talk to me my cell is 317 201 7670. I am trying to figure out if you called a store or national. And what is your company name so we can track down who you talked to. Thanks and I apologize for your difficulty.
Lee Stockwell
FOJL
We are now all entering your number in our phones....could be handy!
edit: already had it, :-)
edit: already had it, :-)
Desk Jockey
Member
Yep he now has accounts with EHarmony, Our Time, Christian Mingle, FarmersOnly.com
Ralph Pastorelli
Member
You are right Mikey and I just figured I would wait for the part and have a Maytee as a back up or use it in shop cleaning smoke damaged furniture or rug fringe but ooh well live and learn and I should know better considering I have been doing this since 1991.
Desk Jockey
Member
We've all been there.
The idea is to learn off the other guys mistakes, its easier to swallow that way.
Mikey P
Administrator
No worries Ralph
Just be careful with that goofy cheese slicer
Just be careful with that goofy cheese slicer
Ralph Pastorelli
Member
But I like cheese.......I fixed the sharp edges but he should take it back .
billyeadon
Supportive Member
Most of the country already has my number anyway. Lot faster than writing it on the women's restroom walls.
Desk Jockey
Member
I use a stamp, it saves time.
Ralph Pastorelli
Member
I talked to Bill and he is going to check into why it will take up to 2 weeks and get back to me. Thank you Bill for the chat and for letting me vent you are a top notch person.
billyeadon
Supportive Member
My pleasure Ralph, thanks for giving us a chance to rectify the situation.
Mikey P
Administrator
So will Ralph have 4 SS hose sets, and Rotovac, Prochem and Hydramaster upholstery tools all on his door step tomorrow?
Ralph Pastorelli
Member
The male and female connectors for the hose just came via UPS but no hose for a week or more unless Bill can dig one up fast and also send me $500 in free supplies...hahaha
