Mountain View Carpet Care
Member
- Joined
- Apr 4, 2007
- Messages
- 1,085
How many others get that after telling them your prices?
Only thing worse is "OK, I will talk it over with my wife."
Yep. A Dallas carpet cleaner wrote me recently with much the same problem...He has a whole spiel on this very problem.
A tactful and productive response to the "Let me check with my husband" objection is to say, "Mrs. Jones, I understand. I'd want my wife to check with me before making a big decision. But while I'm here, let me ask you, does the way I have this work order written meet your projected budget?"Paste some of it here Steve.
That true, Jeff... 1/10 of 1% of the time. (And this may be high.)Could be a legitimate statement. Let her know you would be happy to take a call from the "husband" if he wants to ask more questions.
PS Seriously, one time in SFS we had a student tell the class that when the customer says, "Let me check with my husband" he would just look her in the eye, slowly smile, hand her his phone and reply, "Fine. Why don't we call him right now." I thought the class was going to "vote him off the island" as they ridiculed the idea.