Geeze what are the chances in this industry of two guys both being jerks at the same time?
It takes a bigger man to go back and sort it out than to call the cops or a lawyer. Do it even if you feel you were wronged but not the same day. Cooler heads will previal now that all parties will have had a chance to think about where some fault might possible lie it the way they each dealt with the situation.
And another thing that any man who is on the distributor side of the shop will tell you.
Don't be breathing down the back of the neck of a tech who is working on your equipment. It pisses them off. If you have to go back there here is what I suggest
1. Ask permission first to go back in a work area
2. Explain why you want to go back there
3. Clearly show them what your exceptions are (if you need to go back there to do it) and make certain your expectations are on the work order
4. Be direct and brief being mindful of the techs time you are using
5. Then get the hell out of the shop.
When you are back to pick up the completed work (unassuming you haven't called them 5 times that day pestering about your unit) and before you leave the premises check the work. If it has been a challenging situation do so in front of an employee of the business. If you have a problem take the issue directly to the manager.
If you feel that you need to stand over a tech who is working on your truck the whole time he is working on it you either are insulting their ability by keeping your nose over their shoulder or you have enough doubts that you should find another shop.
No doubt some shops have idiots in them but there are others that could possible do better work for you.
If all else fails you can always drive your van through the front window.
