Luky
Member
Do you have meaningful conversation with some of your stellar accounts about how you price the jobs?
One of my customer had questions about what he thought was contradictory charges for carpet cleaning of some of his units. As example he mentioned that I charged him $255 for a few rooms, hall and WIC and today I charged him $300 for only two rooms. I welcomed this conversation for a two reasons : for one, I'd hate to loose a great customer because they think that they're being constantly overcharged, and two, it was great opportunity to explain the logistic aspects of some cleaning projects. Today's job was a perfect example; five story condo building with a limited reach from the ground( busy parking and underground garage traffic coming in and out) no contractors elevator in the building, hassle of pulling up /suspending of vacuum hoses, etc. I valued the fact that customer didn't discuss the matter via text message or phone call and rather preferred face to face conversation.
Have you experienced similar situation and how did you react?
Should I put more emphasis on interpersonal aspect of the business or I'm overthinking the matter?
One of my customer had questions about what he thought was contradictory charges for carpet cleaning of some of his units. As example he mentioned that I charged him $255 for a few rooms, hall and WIC and today I charged him $300 for only two rooms. I welcomed this conversation for a two reasons : for one, I'd hate to loose a great customer because they think that they're being constantly overcharged, and two, it was great opportunity to explain the logistic aspects of some cleaning projects. Today's job was a perfect example; five story condo building with a limited reach from the ground( busy parking and underground garage traffic coming in and out) no contractors elevator in the building, hassle of pulling up /suspending of vacuum hoses, etc. I valued the fact that customer didn't discuss the matter via text message or phone call and rather preferred face to face conversation.
Have you experienced similar situation and how did you react?
Should I put more emphasis on interpersonal aspect of the business or I'm overthinking the matter?