I cannot comment on such discussions.I don’t know how the paperwork is laid out when you all purchase these TM’s but is there no real legal recourse? Wish there was a legal way to hold them to the fire
we got burned for a lot of dough last year and we got stuck but since then I’ve talked to an old contractor and we’ve made contact with an attorney to insure it doesn’t ever happen again to us.
To be clear…. Im not on anyone’s side on thisHow many people got screwed and didn't say anything? More than you know, making a list....
There’s a CNC machine we want soon as our volume justifies it. These guys aren’t local but they have top notch customer service and will send guys out if you ever have an issue. My competitors have the same equipment and walked me through their operation and their experience with this company.To be clear…. Im not on anyone’s side on this
it sounds like you are not getting any resolution and continuing issues
this sucks, I would never deal with a small builder out of state
With the dollar amount absolutely the way to go. I think if more took these guys to the cleaners they would get some things changedThat was an extreme event the unit went through. These are the kind of items that would concern me as to what unseen damage has been done to components not meant for that kind of heat. Is there going to be electrical failure to gauges, fatigue to softer metals? Too many unknowns to live through on what was a brand new unit.
I can't see how any amount of chemical offered you as compensation can cover the unknown of what you'll have to live through with that unit.
I'd be sure to document it all, and consult with your attorney. Unfortunately cases like this are probably only going to get settled with an attorney involved.
Hence my Billions video of Dollar Bill requesting a lawyerI'd be sure to document it all, and consult with your attorney. Unfortunately cases like this are probably only going to get settled with an attorney involved.
Exactly.I wonder if the machine has a flaw or design issue with the heat exchange system. I noticed it had a bimba valve. That would switch from heat to muffled exhaust. Maybe a clog or too much back pressure? I don’t understand why Steamaction wouldn’t just pay a grand and have the thing shipped back to fix. Then loan out your demo truck to Scott while you fix or replace it. Or warranty it and buy it back. You are out at the most 5 grand and this debacle ends. If the machine is really an actually solid unit, replace the engine and sell it at a discounted price to a steam action loyalist. Your out a few grand and this debacle ends. Or start a Youtube channel on how not to handle a bad service experience.
Sammy posted a pic of the tests on FB. All looked okay. He should just take the damn machine back before this incident kills his business and reputation.wonder how back pressure tests were done?
and if it falls within engine manufacturers limits
surely they've calculated it....
During a similar fiasco 20 years ago when an unhappy customer threatened to sue John S said he would just file for bankruptcy if he did.Did he have a good reputation going into this?