I will ask though................
You have all these five star reviews and a minuscule amount of "unhappy" customers (not in doubt) so why the hoops to jump through? I get the protecting yourself from abuse of the guarantee but it seems as though you are making the terms unrealistic and in essence stating there isn't actually a guarantee even to those who may have a legit issue.
Seems like two opportunities to fix the "issue" wouldn't be nearly as unreasonable, could be explained with scenarios that do happen, and most aren't going to go out of their way to that degree just to screw you.
It is just an idea.
Wherever I've ended up I've been lucky enough to attract customers.
I've always been a little "left field"
I thought if a FB Campaign with a short Video with me being personable. And saying earnestly I'm so confident you'll get the cleanest carpets possible or I'll double your money back.
If I did do it I wanted to weed out the rogues who thought they'd get a free clean and some cash in their pocket.
It is a very bold statement and will get attention
But don't confuse me stating the cleanest carpets possible with me thinking I'm the best carpet cleaner around.
I just concentrate on me doing the best job I can and letting other guys do their thing