Desk Jockey
Member
He was always proud of you. Many times I asked him a question and he laughed and said I don't know. I'll ask Brian.
Many times I asked him a question and he laughed and said I don't know. I'll ask Brian.
I really liked Ken.
My role has changed slightly over the last year (been cleaning for 5 years this summer). I'm still on the truck 2 or 3 days a week. The rest of my time is spent on rug cleaning production and making sure our technicians have what they need in those emergency situations (van problems, equipment issues, picking up last minute jobs, etc.).
I have spotting towels older than 5 yrs!!!!!
Daniel would always be a helper.5 years with us and you'd still be a helper.
But one tends to deliver a better product, the merchant.
Even Marty
Whew ... I thought he was talking about the "even Marty" statement.
danny hasn't cleaned in 5 years ...
4-years huh?Morty, it's been about 4yrs, but glad you keep tabs on me!!!!
It's really amazing Brian, how truly experienced your crew is.
I'd love to find ONE guy that would stay with me and commit to the direction we are headed for the next 10-20 years.
Russ your constant beating the drum that a O/O is better is how you are thinking.It's really amazing Brian, how truly experienced your crew is.
I'd love to find ONE guy that would stay with me and commit to the direction we are headed for the next 10-20 years.
You must be treating them right.
I thought Ofer's analogy about restaurants was spot on. You can have two identical restaurants, one a chain like Dennys with an out of state owner, and one run by the owner who is there, just like you can have two identical carpet cleaning trucks with crew, one from a large multi-truck firm and one run by the owner who is the on the job.The illustration that a independent restaurant is better than a chain is crazy.
Your talking a guy with a Taco Stand Right or a guy with a Hot Dog Cart correct, when you say Restaurant .
That is a one person restaurant just like a O/O.
I thought Ofer's analogy about restaurants was spot on. You can have two identical restaurants, one a chain like Dennys with an out of state owner, and one run by the owner who is there, just like you can have two identical carpet cleaning trucks with crew, one from a large multi-truck firm and one run by the owner who is the on the job.
Hot dog stand. You never fail to amaze me Tom.
Sure would be nice to have an employee. Just saying.I would love to go to Indy, Tom, but I have jobs booked on that weekend and don't think it's in the cards.
I think it's fantastic you are conducting this business building seminar with fellow MBers. It should be very beneficial to all involved. Your enthusiasm for this business is contagious.
Considering the source....is it a compliment Greg?...........Your argument is in fact nothing more than mental masturbation.
Tom, to borrow your analogy, that's such BS!!!!!That is such BS!!!!!!!!!!!!!
Considering the fact you use a dog as your icon- it appears you do alot of leg humping? lol arguing the difference between an O&O and a multi truck operation is indeed Mental masturbation. it's all relative and subjective and neither side is winable. THUS- mental masturbation..........Tom, to borrow your analogy, that's such BS!!!!!
Greg, is it mental masturbation or just plain humping?
Well said!Maybe it's a miscommunication but this is how it sounds to me.
Let's imagine Tom is skilled enough at what he does to keep guys around like Hagopian has proven to be able to do.
Could he honestly look at a guy of 10-20 years and millions in revenue and say "You're no better at what you do every day, than when you started. You're experience means very little. You're not still learning and improving. You are easily replaced. Anybody can clean like you, even the new guy we just hired"?
I really think more of Tom than this so I suspect a miscommunication somewhere along the way. I could tell the value he placed on his son and the experience he has when I watched the big internet radio show...on TV!
Tom seems like he's doing a GREAT job at growing his business .
It's GOOD that he's not obsessing over blower size, vac hose diameter, cuffs, which prespray, what tool, Zipper, agitate, rotary extract, prevaccuum, which upholstery tool, tile spinner, CRB, 175...plastic wand????
His time is better spent focusing on what he's good at...sales and marketing. That's not a dig Tom, so relax. Sales and marketing are ESENTIAL to any successful biz.
It might benefit Tom though, to employ someone who DOES consider all of these things carefully and not underestimate a guy like this's value to HIS bottom line.
Its often an O/O that falls into that spot, who is relentlessly persuing the things that make him a great cleaner. It's not ALWAYS the case but I just don't see a whole lot of employees of any kind very active on these forums or at trade shows or on the phone with someone who is helping him to be better. These are guys with skin in the game and EXPERIENCE to match.
It looks like Tom IS making great strides to be better by having Brian and Mike and whoever else he will listen to, advise him on the production end.
I am hopefully making strides by listening to him and others to help me GROW something of great value.
I'm not mad Tom, I hope you're not mad either.
I operate with the strong belief that the EXPERIENCE I have is very valuable. So do many of the guys here.
I'm vulnerable now and understand it well. I do want good help and KNOW it exists.
Thank you for the time and effort you are putting into helping me and others see the BIG picture.
{And an awkward silence falls upon the thread.....}All this talk about masturbation is unsettling. I'll be gone for a bit....anyone seen the Vaseline?
Exactly what attacks were lobbied at Tom?The way i see it: The main reason all these attacks are being lobbied against Tom is because of the fragile egos of those attacking.