client says "stairs took two days to dry???!"

[jcooper]

So, for the second time in maybe two years I've had a client mention stairs taking a long time to dry(2 days).

I very politely ask Ms Smith a couple of questions about the stairs. Did she have a fan at the bottom of the stairs like we recommend to every client? Stairs do take the longest to dry... She doesn't remember and I can hardly hear her as the five dogs in the other room are going nuts in their crates... Not a very big deal to her(is to us)...

More questions, none of the answers make sense. Was I just in too much of a hurry that day?



Then it comes out...



Well, last time you were here you said we couldn't walk on them til dry(wtf?). So we put lots of big towels down on all the stairs...

Omg, it's your house... I don't care if you walk on the carpet, it's yours! All clients are told put a fan on it if possible and a towel, rug or mat at the bottom(or I'll do it) so they don't break their neck...


Another repeat client time did the same thing. "We'll the stairs were wet so we put towels on them..."


Just funny shat. Have a good weekend.

It won't stop snowing here. Tired of shoveling!

 

[Nomad74]

I get that sometimes. People try and put towels down until it dries. I tell them that’s a horrible idea. Air movement is the answer. Get the moisture up into the air and out of the house.

 

[hogjowl]

Stairs take longer to dry?

 

[steve_64]

Furniture dries the fastest then stairs.

 

[Mikey P]

don't over spray them spend more time scrubbing and do at least for dry passes


And clean them like real carpet, just as much pressure and slow passes..sissy ass stair tools end up actually over wetting them cuz you go over so much

 

[Desk Jockey]

I like the cut down wand type. Big flow big vacuum. Extra dry passes on the tread. The really is a stairwell is not ideal for fast drying. Too blocked off from natural airflow.

You might try doing them first, putting an airmover on them while there so they get a drying jump start.

 

[Lee Stockwell]

I had a doctor's residence where one hallway was wet two days later. It turns out her water heater in a hall closet was leaking.

She still acted like I should fix it. (Indian Anesthesia doc) said it HAD to be my fault....as the water sprayed out the side of it.

 

[Nomad74]

I had a doctor's residence where one hallway was wet two days later. It turns out her water heater in a hall closet was leaking.

She still acted like I should fix it. (Indian Anesthesia doc) said it HAD to be my fault....as the water sprayed out the side of it.

Must have been a Democrat

 

[hogjowl]

I’ve never noticed

 

[Cleanworks]

Stairs should dry at the same speed as the rest of the carpet. Take your time and make sure you are getting good contact with the glide. Take your vac hose and cuff the bullnose using your fingers to narrow the gap.

 

[jcooper]

Ugggggg, the point of the post was a funny story about knuckleheads thinking carpet will dry faster with towels on it...
It's been ten years, I'm fairly confident in our cleaning techniques.


Stairs are generally the last thing we/I do in the home as I work my way out... Because of this, they will always be the last to dry... Stairs are also the most dangerous for clients - I want them to put a fan on them.



That being said, I do believe that stairs will take longer to dry than a flat surface.

How many stair wells have ceiling fans or windows? If they(stairs) did have a window - as soon as the air hits the riser it will slow down dramatically.

Again, this is my opinion - simply seems logical to me.

 

[Bob Pruitt]

They don’t take very long here. I use Saiger’s swivel PMF tool.

Pre-vacuum the stairs. Prespray and quick agitation with 10 inch CRB, clean and dry pass with stairtool and use vacuum hose to extract bullnose and all 3 edges, groom and set bigger air mover at bottom of stairway.

Wet for 2 hours if it was really soiled... not 2 days.

 

[Lee Stockwell]

While acknowledging the theory and bad possibilities noted above, we don't have a problem with stairs.

The right stair tool, the right technique, and always following with a dry white towel eliminates problems for us.

 

[Nomad74]

I'm so damn excited to get my new airmovers!

 

[Bob Pruitt]

I bought 2 Stealth. Perfect for drying stairs!

 

[Desk Jockey]

We absolutely love the Stealth! They are so versatile, easy to transport and stack very well.

 

[Old Coastie]

I had a doctor's residence where one hallway was wet two days later. It turns out her water heater in a hall closet was leaking.

She still acted like I should fix it. (Indian Anesthesia doc) said it HAD to be my fault....as the water sprayed out the side of it.

It is a cultural art form.

 

[Bob Pruitt]

Chavez likes them and bought a lot of them was good enough for me.

 

[Desk Jockey]

 

[hogjowl]

Show off

 

[Nomad74]

Well I could only afford 1 stealth and two Studebaker. I used my Legend reward points. I’m just a sad cleaner.

 

[Brian H]

I had a customer once call and say her carpet was still wet... 10 months after the cleaning.

Apparently the fact that she had 5 dachshunds that urinated over every square inch of carpet in the house weren't the problem, it was our cleaning.

 

[SamIam]

I always tell towel droppers and people who ask for paper runners!

It slows the drying down traps water!

But here’s a roll of shoe covers!

And becareful on the hard surfaces,

NO ICE SKATING!