FredC
Village Idiot
- Joined
- Jul 13, 2011
- Messages
- 26,353
Steam Action Truckmount issues- split
- Thread starter Scott S.
- Start date
-
- Tags
- steam action steamaction
Mikey P
Administrator
darcie smith
Member
Mike’s role in this situation is exactly what it is in every other carpet cleaning situation where there’s a question to be answered: advice and support. We talked offline, he talked to Scott offline, but he wasn’t involved beyond that. I know, Sammy knows, Scott knows, now YOU all know.
hogjowl
Idiot™
I don’t care
LCCFL
Member
Ruthless
F
FB7777
Guest
Not really
this tale can be reduced to this
Guy buys a TM over 10 hours away knowing fully there are no service centers
has a MAJOR issue with the unit and refuses to take it back and insists they come to him
Third party diagnostic repair is unsatisfactory
Guy finally decides to drive back and get it fixed like it should have in the first place
this a real life , in real time #5 event playing out
It’s comical
Mikey P
Administrator
John Sales drove it back.....
F
FB7777
Guest
hogjowl
Idiot™
I don’t care about Mikeys involvement
Idiot
Idiot
darcie smith
Member
Taking it back for repair was not offered as an option until the first of November. The very first thing Scott was told to do when he contacted SA was take it to a third party repair shop, chosen by SA, which he did. Didn’t fix it. Then he was told they’d send someone out, which they did. Didn’t fix it. SA has been trying to make it right by taking the small steps before the bigger ones; there’s just more wrong with it than anyone was able to fix outside of the manufacturer taking it back to tear apart.
Mikey P
Administrator
Regardless of it being an option, after the 1st big blow out, it would have gone back, had it be mine.
Desk Jockey
Member
Yea I always want to give them a chance to correct the situation as conveniently as possible. However when it became apparent that this was a major issue, I'd have dropped it off. Even if I had to pay Larry to take it there.
Hopefully they can diagnose and correct the problem. You've suffered more than necessary already.
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F
FB7777
Guest
X2
SteamAction wouldn’t let you take it back to them until November?? This rant started on Oct 2
hogjowl
Idiot™
Just shut up
darcie smith
Member
As far as I know taking it back there was never offered as an option until November. I wasn’t on the phone or in the chats with SA
Mikey P
Administrator
Mornin Darcie!
Mikey P
Administrator
Because of Scott's problem?
LCCFL
Member
they are selling a ton of truck mounts. I don’t think one person‘s problem will affect others making a decision on purchasing their truck mounts. That’s equivalent to all the other brands that make a unit and also have issues with their machines. People will continue buying their systems.
Mikey P
Administrator
honestly, nobody cares.
When they can supply a new unit in a few weeks, they have the upper hand right now in the "off brand" market
Trip Moses
IMOL
Mikey P
Administrator
Lucky you!!
hogjowl
Idiot™
This is not all about you
darcie smith
Member
Good morning, my friend. Currently in the drive through waiting for cup #2.
Trip Moses
IMOL
My point was. That even a dumb ass procrastinator like me doesn’t have to settle for a garage build. Why don’t you go change your diaper and take another nap.
KevinD
Member
If it were my operation I would probably opt to replace the unit then...
Refurbish the current unit and sell it local or strip it down for parts.
Refurbish the current unit and sell it local or strip it down for parts.
Lee Stockwell
FOJL
In Texas it would be kryloned and sold for new.
hogjowl
Idiot™
Not a bad idea
16 weeks wait time..oof
