Steam Action Truckmount issues- split

[FredC]

Let me know what?

That Mike played no role...

and I'm really just fn with Mike here

 

[Mikey P]

That Mike played no role...

and I'm really just fn with Mike here

She knows.
Sammy knows.
Scott knows but expected me to.

 

[darcie smith]

She knows.
Sammy knows.
Scott knows but expected me to.

Mike’s role in this situation is exactly what it is in every other carpet cleaning situation where there’s a question to be answered: advice and support. We talked offline, he talked to Scott offline, but he wasn’t involved beyond that. I know, Sammy knows, Scott knows, now YOU all know.

 

[hogjowl]

I don’t care

 

[LCCFL]

I don’t care

Ruthless

 

[FB7777]

Ruthless

Not really


this tale can be reduced to this

Guy buys a TM over 10 hours away knowing fully there are no service centers

has a MAJOR issue with the unit and refuses to take it back and insists they come to him

Third party diagnostic repair is unsatisfactory

Guy finally decides to drive back and get it fixed like it should have in the first place


this a real life , in real time #5 event playing out

It’s comical

 

[Mikey P]

Guy finally decides to drive back and get it fixed like it should have in the first place

John Sales drove it back.....

 

[FB7777]

John Sales drove it back.....

More impressive

I’ve had warranty issues with Butler and driven it to them

 

[hogjowl]

I don’t care about Mikeys involvement
Idiot

 

[darcie smith]

has a MAJOR issue with the unit and refuses to take it back and insists they come to him

Taking it back for repair was not offered as an option until the first of November. The very first thing Scott was told to do when he contacted SA was take it to a third party repair shop, chosen by SA, which he did. Didn’t fix it. Then he was told they’d send someone out, which they did. Didn’t fix it. SA has been trying to make it right by taking the small steps before the bigger ones; there’s just more wrong with it than anyone was able to fix outside of the manufacturer taking it back to tear apart.

 

[Mikey P]

Taking it back for repair was not offered as an option until the first of November. The very first thing Scott was told to do when he contacted SA was take it to a third party repair shop, chosen by SA, which he did. Didn’t fix it. Then he was told they’d send someone out, which they did. Didn’t fix it. SA has been trying to make it right by taking the small steps before the bigger ones; there’s just more wrong with it than anyone was able to fix outside of the manufacturer taking it back to tear apart.

Regardless of it being an option, after the 1st big blow out, it would have gone back, had it be mine.

 

[Desk Jockey]

Regardless of it being an option, after the 1st big blow out, it would have gone back, had it be mine.

Yea I always want to give them a chance to correct the situation as conveniently as possible. However when it became apparent that this was a major issue, I'd have dropped it off. Even if I had to pay Larry to take it there.

Hopefully they can diagnose and correct the problem. You've suffered more than necessary already.

 

[FB7777]

Regardless of it being an option, after the 1st big blow out, it would have gone back, had it be mine.

X2

SteamAction wouldn’t let you take it back to them until November?? This rant started on Oct 2

 

[hogjowl]

Just shut up

 

[darcie smith]

As far as I know taking it back there was never offered as an option until November. I wasn’t on the phone or in the chats with SA

 

[Mikey P]

Mornin Darcie!

 

[Jimmy L]

This might be a case where John sells out to the chinese and gets out of town.
I'm afraid that no one will buy his brand for many more years.

In my opinion

 

[Mikey P]

I'm afraid that no one will buy his brand for many more years.

Because of Scott's problem?

 

[Jimmy L]

What do you think?

 

[LCCFL]

This might be a case where John sells out to the chinese and gets out of town.
I'm afraid that no one will buy his brand for many more years.

In my opinion

they are selling a ton of truck mounts. I don’t think one person‘s problem will affect others making a decision on purchasing their truck mounts. That’s equivalent to all the other brands that make a unit and also have issues with their machines. People will continue buying their systems.

 

[Mikey P]

What do you think?

honestly, nobody cares.


When they can supply a new unit in a few weeks, they have the upper hand right now in the "off brand" market

 

[Trip Moses]

honestly, nobody cares.


When they can supply a new unit in a few weeks, they have the upper hand right now in the "off brand" market

In September I bought a used van. Ordered a new 570 from JonDon had it installed within a two month time frame. Worth the wait.

 

[Mikey P]

In September I bought a used van. Ordered a new 570 from JonDon had it installed within a two month time frame. Worth the wait.

Lucky you!!

 

[hogjowl]

In September I bought a used van. Ordered a new 570 from JonDon had it installed within a two month time frame. Worth the wait.

This is not all about you

 

[darcie smith]

Mornin Darcie!View attachment 112193

Good morning, my friend. Currently in the drive through waiting for cup #2.

 

[Trip Moses]

This is not all about you

My point was. That even a dumb ass procrastinator like me doesn’t have to settle for a garage build. Why don’t you go change your diaper and take another nap.

 

[KevinD]

If it were my operation I would probably opt to replace the unit then...
Refurbish the current unit and sell it local or strip it down for parts.

 

[Lee Stockwell]

In Texas it would be kryloned and sold for new.

 

[hogjowl]

My point was. That even a dumb ass procrastinator like me doesn’t have to settle for a garage build. Why don’t you go change your diaper and take another nap.

Not a bad idea

 

[DAT]

In September I bought a used van. Ordered a new 570 from JonDon had it installed within a two month time frame. Worth the wait.

16 weeks wait time..oof