Congratulations, Joey.
Greg, you bring up a great point re: "bringing your camera on every job". One of the simplest and yet most overlooked sales helps out there is to carry a photo album in with you when you pre-price work.
The #1 reason people have problems choosing any service is they have a hard time visualizing what it will do for them and maybe even more importantly, WHO will be doing it. So help them SEE the results to expect AND also WHOM to expect in their homes by including in your photo album before and after pictures of jobs you have done, photos of your employees (the clean cut ones anyway) along with their families, photos of your equipment and trucks, photos of commercial accounts you do, testinonial, returned comment cards, your certifications, etc. (I always had a few shots of me with my kids too.)
Then while you are measuring the carpet just hand the album to your prospect and invite them to leaf through it. This is such a no-brainer yet when I poll incoming
SFS members less than 5% have ever used a photo album to pre-orient their customers on what to expect AND to differentiate themselves from the competition. E-mail me at
stoburen@StrategiesForSuccess.com for other "pre-inspection ideas".
Steve Toburen
Director of Training (Sorry to disappoint Mikey but semi-retired and still hanging on)
Jon-Don's
Strategies for Success
PS So, Big Billy, what is our next contest going to be on?