Becker said:
that is fine, I hae no problem I was upset with the fact that they tried to hurt my business. Becker seems to think it comrs down to money but no, it is about the relationship and if someone is going to try to hurt your business because you complain I hae a problem with that. You guys may appreciate a joke but how do you feel about a company you spent upwards of 10000 with tgrying to hurt you?
Even with all the spelling errors I think I see what you are saying.
You are saying it comes down to Money.. and the amount you spent with them?
Truth be told the amount of money you spent by a customer makes them think that the vendor owes them. Our carpet store has sales that make what we charge for carpet cleaning services look like pocket change. However the truth be told is that just because you spend a lot with someone it doesn't mean that they owe you or that they are making a ton of money from you. We've had 30,000$+ jobs where our store profits 1500 bucks. They make us good money for the time it takes to sell the job but if you consider the risk of non payment and a customer who thinks you should deliver perfection/unreasonable expectations it can mean that the money isn't enough.
Now with carpet cleaning where very few tickets exceed 1,000$ almost all customers are happy. They don't feel you owe them more than what you did and demand nothing in return other than the job to be completed. They are glad something got done that they either can't do or don't want to do. Which makes the argument for how customers view things when they spend their money.
With the ranting from Crowley, it does indeed sound like he thinks Rotovac owes him because he spent a lot of money buying their merchandise. But when you call and curse and become very hateful. There is no amount of money spent with someone that warrants the abuse.
Crowley should take this opportunity to learn some things. First that his temper is going to really hurt him one day, and it needs to be controlled. We aren't in the stone age where violence/verbal abuse is acceptable. Second just because you've spent what you think is a lot of money with a company it doesn't mean they owe you anything once they give you what you paid for and that's the equipment. And it should be quite obvious to Crowley at this point because Rotovac isn't saying they are sorry because you brought up the $ factor. Third has to go with the first and that if the temper is controlled and a change in personality is made, then he may gain some integrity, and people might believe it when he brings up a genuine complaint. And truth be told the reason everyone is siding with Rotovac is because at this point they have more integrity than Crowley.
Yes, Rotovac shouldn't of dropped the page immediately they should have done what was required by their contract up front. But I can see why they did what they did and I don't blame them. They came around and did the right thing and that's what matters.
Hopefully Crowley will take this opportunity as a wake up call. Violence and anger doesn't always get you somewhere.
Crowley should of asked nicely and maybe told them he was very unhappy and that if the problem wasn't fixed he was going to have to do business elsewhere. And then when the change didn't happen he should of gone elsewhere. It's very immature to blow up and start trying to put down a business and hurt their business because you didn't get what you wanted when you throw a fit and don't get your way. Adults don't do that, they go elsewhere and do it in a civilized manor.
when i kicked his ass in my garage 
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